• Michael Intravartolo

5 Things SAP Can't Do that Microsoft Dynamics 365 for Sales Can



Workflow and Unified Service

  • SAP Hybris Cloud for Customer workflow capabilities are limited

  • Dynamics 365 provides a complete service solution, inclusive of self, assisted and onsite service

  • Onsite service includes both Field Service and Project Service Automation

  • PowerApps and Microsoft Flow offer additional integration with other technologies through the Common Data Service for Apps

Cloud Expertise

  • SAP has not established itself as a leading cloud provider and has a limited number of Hybris Cloud for Customer deployments, particularly those with more than 1,000 seats. Microsoft has a vast array of large global cloud deployments.

  • The Microsoft partner ecosystem spans industries, geographies and CRM features, while SAP does not have an extensive cloud CRM ISV ecosystem

Platform

  • Low code/no code development and business process automation with PowerApps and Microsoft Flow utilizing the Common Data Service for Apps

  • SAP Hybris Cloud for Customer and SAP ERP options do not share a common data model, like Dynamics 365

  • NET based Dynamics 365 platform capabilities with Azure and Office 365 without proprietary development languages

  • Microsoft operates its data centers transparently and offers a financially-backed 99.9% SLA versus 99.5% for SAP

High Value

  • Faster ROI on new LOB initiatives (e.g. DELL)

  • SAP has created an additional layer of satellite applications, which are ripe for replacement by Dynamics 365

  • oeg, an SAP customer can save money by switching to Dynamics 365 for expense management

  • SAP Hybris Cloud for Customer is a relatively new product and doesn’t have as strong support infrastructure, partner community, or training materials as their other more mature products

  • SAP doesn’t have a cloud based application lifecycle service such as Lifecycle Services to drive repeatable and predictable implementations and to reduce go live time

One Microsoft

  • One cloud offering of purpose-built business applications spanning sales, customer service, marketing, field service, finance, operations, talent, retail, customer insights and project service automation (PSA)

  • Unrivalled AI capabilities including Cognitive Services, Azure ML and IoT, and the Bot Framework

  • Business intelligence with Power BI, including public previews of Power BI Insights for Sales, Power BI Insights for Customer Service and the Common Data Service for Analytics

  • Boost seller effectiveness through the combination of LinkedIn Sales Navigator, Dynamics 365 and the Office Graph (eg, Microsoft Relationship Sales solution)

  • EMS and InTune for mobile device and app security


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