5 Things SAP Can't Do that Microsoft Dynamics 365 for Sales Can

Updated: Aug 6, 2021

SAP Hybris Cloud for Customer workflow capabilities are limited
Microsoft Dynamics 365 Sales provides a complete service solution, inclusive of self, assisted and onsite service
Onsite service includes both Field Service and Project Service Automation
PowerApps and Microsoft Flow offer additional integration with other technologies through the Common Data Service for Apps

SAP has not established itself as a leading cloud provider and has a limited number of Hybris Cloud for Customer deployments, particularly those with more than 1,000 seats. Microsoft has a vast array of large global cloud deployments.
The Microsoft partner ecosystem spans industries, geographies and CRM features, while SAP does not have an extensive cloud CRM ISV ecosystem

Low code/no code development and business process automation with PowerApps and Microsoft Flow utilizing the Common Data Service for Apps
SAP Hybris Cloud for Customer and SAP ERP options do not share a common data model, like Dynamics 365
NET based Dynamics 365 platform capabilities with Azure and Office 365 without proprietary development languages
Microsoft operates its data centers transparently and offers a financially-backed 99.9% SLA versus 99.5% for SAP

Faster ROI on new LOB initiatives (e.g. DELL)
SAP has created an additional layer of satellite applications, which are ripe for replacement by Dynamics 365
oeg, an SAP customer can save money by switching to Dynamics 365 for expense management
SAP Hybris Cloud for Customer is a relatively new product and doesn’t have as strong support infrastructure, partner community, or training materials as their other more mature products
SAP doesn’t have a cloud based application lifecycle service such as Lifecycle Services to drive repeatable and predictable implementations and to reduce go live time

One cloud offering of purpose-built business applications spanning sales, customer service, marketing, field service, finance, operations, talent, retail, customer insights and project service automation (PSA)
Unrivalled AI capabilities including Cognitive Services, Azure ML and IoT, and the Bot Framework
Business intelligence with Power BI, including public previews of Power BI Insights for Sales, Power BI Insights for Customer Service and the Common Data Service for Analytics
Boost seller effectiveness through the combination of LinkedIn Sales Navigator, Dynamics 365 and the Office Graph (eg, Microsoft Relationship Sales solution)
EMS and InTune for mobile device and app security