• Michael Intravartolo

5 Things Oracle Can't Do That Dynamics 365 for Sales Can



Innovate on Siebel CRM

  • Other than a new Open UI to keep up with today’s browser and mobile standards, Siebel has seen little innovation the past several years (the last major release was 2011)

  • Customers are faced with high maintenance costs, patches (Innovation Packs), and fixes to keep current without getting much new functionality

  • Unlike the industry standard .NET-based Dynamics 365 platform, Siebel customizations require expertise with proprietary Siebel Tools

Easy Configuration and customization

  • Oracle Sales Cloud is a complex product and prospects have not clearly understood the technical challenges associated with configuration and customization during evaluation

  • Dynamics 365 for Finance and Operations, Enterprise Edition includes Lifecyle Services to drive repeatable and predictable implementations and reduce go live time

Offer a common user interface and platform across applications

  • Oracle has more than ten different user experiences and platforms across their CRM and ERP offerings; Microsoft offers one common data service that spans Dynamics 365 and Office 365 applications with a choice of on-premises or cloud deployments

  • Oracle customers must maintain several in house skills to administer and maintain these different platforms and developer environments, whereas, Microsoft customers only need to know one—.NET

  • Outdated user experience across apps, particularly for Service Cloud and Field Service

High Value

  • Oracle’s strategy is to sell additional applications, connectors (Accelerators), and add-ons on top of their core Sales, Service, or Marketing solutions. This can add up to several hundred dollars per user per month.

  • Microsoft includes many capabilities such as sales intelligence, social engagement, predictive lead scoring, prospect generation, knowledge management and gamification in one CRM solution

  • Dynamics 365 for Sales has a list price of $95 per user / month vs. Oracle Sales Cloud Enterprise Edition at $200 per user/month

  • Oracle also does not have a comparable bundle to our Dynamics 365, Customer Engagement and Unified Operations Plans

One Microsoft

  • Low code/no code development and business process automation with PowerApps and Microsoft Flow utilizing the Common Data Service for Apps

  • Business intelligence with Power BI, including public previews of Power BI Insights for Sales, Power BI Insights for Customer Service and the Common Data Service for Analytics

  • Boost seller effectiveness through the combination of LinkedIn Sales Navigator, Dynamics 365 and the Office Graph (eg, Microsoft Relationship Sales solution)

  • Unrivalled AI capabilities including Cognitive Services, Azure ML and IoT, and the Bot Framework

  • Oracle’s Adaptive Intelligence AI efforts are largely vaporware at this point

  • EMS and InTune for mobile device and app security


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