5 Things Oracle Can't Do That Dynamics 365 for Sales Can

Innovate on Siebel CRM

• Other than a new Open UI to keep up with today’s browser and mobile standards, Siebel has seen little innovation the past several years (the last major release was 2011)

• Customers are faced with high maintenance costs, patches (Innovation Packs), and fixes to keep current without getting much new functionality

• Unlike the industry standard .NET-based Dynamics 365 platform, Siebel customizations require expertise with proprietary Siebel Tools

Easy Configuration and customization

• Oracle Sales Cloud is a complex product and prospects have not clearly understood the technical challenges associated with configuration and customization during evaluation

• Dynamics 365 for Finance and Operations, Enterprise Edition includes Lifecyle Services to drive repeatable and predictable implementations and reduce go live time

Offer a common user interface and platform across applications

• Oracle has more than ten different user experiences and platforms across their CRM and ERP offerings; Microsoft offers one common data service that spans Dynamics 365 and Office 365 applications with a choice of on-premises or cloud deployments

• Oracle customers must maintain several in house skills to administer and maintain these different platforms and developer environments, whereas, Microsoft customers only need to know one—.NET

• Outdated user experience across apps, particularly for Service Cloud and Field Service

High Value

• Oracle’s strategy is to sell additional applications, connectors (Accelerators), and add-ons on top of their core Sales, Service, or Marketing solutions. This can add up to several hundred dollars per user per month.

• Microsoft includes many capabilities such as sales intelligence, social engagement, predictive lead scoring, prospect generation, knowledge management and gamification in one CRM solution

• Microsoft Dynamics 365 for Sales has a list price of $95 per user / month vs. Oracle Sales Cloud Enterprise Edition at $200 per user/month

• Oracle also does not have a comparable bundle to our Dynamics 365, Customer Engagement and Unified Operations Plans

One Microsoft

• Low code/no code development and business process automation with PowerApps and Microsoft Flow utilizing the Common Data Service for Apps

• Business intelligence with Power BI, including public previews of Power BI Insights for Sales, Power BI Insights for Customer Service and the Common Data Service for Analytics

• Boost seller effectiveness through the combination of LinkedIn Sales Navigator, Dynamics 365 and the Office Graph (eg, Microsoft Relationship Sales solution)

• Unrivalled AI capabilities including Cognitive Services, Azure ML and IoT, and the Bot Framework

• Oracle’s Adaptive Intelligence AI efforts are largely vaporware at this point

• EMS and InTune for mobile device and app security