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5 Things Salesforce can't do that Microsoft Dynamics 365 for Sales can

Updated: Aug 6, 2021

Good and Bad Tags

Unmatched Productivity

  • Much deeper Office 365 integration

  • SFDC does not offer immersive Excel, OneNote, or Yammer integrations

  • Full fidelity Outlook client add-in, available both online and offline

  • Microsoft Dynamics 365 Sales App for Outlook with email tracking

  • SFDC has recently started emphasizing their integration with the fledgling Quip more than Microsoft Office

  • Process-driven UI with embedded LoB processes

  • Full offline mobile capabilities

  • Unified and universal scheduling - schedule anyone or anything to do any task

Comprehensive Intelligence

  • Only Microsoft provides both truly intelligent business apps leveraging Cognitive Services, Azure ML and IoT, and the Bot Service

  • Embedded intelligence included with Dynamics 365 for Sales Enterprise

  • Salesforce charges $50 for Einstein Sales Cloud, which doesn't even include a relationship assistant

  • Relationship Analytics (public preview) provides a much richer and more extensible view of relationship health within Dynamics 365 for Sales

  • Versium Predict and InsideView for company, lead, and contact insights and data enrichment included for no extra charge

High Value

  • Dual use rights for online and on-premises use

  • Licensing flexibility - ability to true up/true down seats used annually

  • Additional capabilities included at no extra cost

  • eg, sales intelligence, knowledge article authoring, social engagement, data enrichment, predictive lead scoring and data encryption

  • Dynamics 365 for Sales and Dynamics 365 for Customer Service each have a list price of $95 p/u/m vs SFDC's Sales Cloud and Service Cloud Enterprise Edition each at $150 p/u/m

  • Dynamics 365 Customer Engagement Plan has a list price of $115 per user/month (plus volume discounts) and includes sales, service, field service and PSA whereas SFDC's closest sku has a list price of $175 per user/month and includes only sales and customer service.


  • Unlike Salesforce, Dynamics 365 doesn't have metered usage, paywalls or multi-tenant governors

  • Easily build, extend and customize your Dynamics 365 experiences with PowerApps and Microsoft Flow utilizing Common Data Service for Apps across ERP and CRM with no connection fees

  • Power BI has much stronger BI capabilities than Einstein Analytics (eg, data connectivity, data preparation, hybrid cloud querying, geospatial capabilities)

  • Including the new Power BI for Sales Insights and Common Data Service for Analytics (all public preview) for analytics based on all relevant first and third party data

  • Ability to deploy solution on premises, online or hybrid scenarios

One Microsoft

  • One cloud offering of purpose-built business applications spanning sales, customer service, marketing, field service, finance, operations, talent, retail, and project service automation (PSA)

  • Boost seller effectiveness through the combination of LinkedIn Sales Navigator, Dynamics 365 and the Office Graph (eg, Microsoft Relationship Sales solution)

  • Microsoft has a far more comprehensive AI portfolio with Cognitive Services, Azure ML and IoT, and the Bot Service along with a 5,000 person AI and Research Group

  • Microsoft owns its global cloud infrastructure (not leased like Salesforce), operates transparently, and offers a financially-backed 99.9% SLA with monthly measurement periods

  • Dynamics 365 has data centers in twice as many regions worldwide as Salesforce

  • EMS and InTune for mobile device and app security

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