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Your Dynamics 365 Business Central Questions Answered



Does Microsoft perform Data Backups of Business Central?

Databases are protected by automatic backups that are retained for 30 days. As an administrator, you cannot access or manage these backups because they are managed automatically by Microsoft. For more information about the underlying technology, see Automatic backups.

Also, from the Business Central administration center, you can export the database for Business Central online environments as .bacpac files to an Azure storage container. For more information see Exporting Databases


Does our organization retain exclusive and full ownership of our data?

Yes, you own your data. Please go here for more information: https://www.microsoft.com/en-us/trust-center/privacy/customer-data-definitions


Are there limitations on where the data can be stored and are there any restrictions such as cross-border?

Yes there are limitations on where the data can be stored. With Dynamics 365 Business Central, customers select a country on sign-up (The U.S. was chosen for ITW), and this specifies the geography (also referred to “geo”) where their customer data will be stored. Microsoft may replicate customer data to other regions available within the same geography for data durability.

No matter where customer data is stored, Microsoft does not control or limit locations from which customers, or their end users may access customer data.

Please see Dynamics 365 and Power Platform Infrastructure and Availability April 2020 for more information: https://aka.ms/dynamics_365_international_availability_deck


If we decide to cancel our Business Central subscription how do we get our data?

At all times during the term of Customer’s subscription, Customer will have the ability to access, extract and delete Customer Data stored in each Online Service.

Except for free trials and LinkedIn services, Microsoft will retain Customer Data that remains stored in Online Services in a limited function account for 90 days after expiration or termination of Customer’s subscription so that Customer may extract the data. After the 90-day retention period ends, Microsoft will disable Customer’s account and delete the Customer Data and Personal Data within an additional 90 days, unless Microsoft is permitted or required by applicable law, or authorized under this DPA, to retain such data. See more here


Are there any Service Level Agreements (SLAs) in place?

Yes there are. Please visit here to learn more: https://www.microsoft.com/en-us/licensing/product-licensing/products


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