Smart Comments by Solution Systems extends the standard Customer Comments and Vendor Comments functionality to allow for selected comment records to be displayed as Smart Notifications to the user during the creation of documents.
Improve customer service by notifying the customer service team on key information related to the customer's ordering preferences. .
Increase sales by advising customer service on optimal order quantities, shipping options, or add-on services often chosen by the customer.
Reduce freight costs by alerting the purchasing team to minimum free freight requirements or other preferred shipping options.
"This is a very powerful addition to the standard Microsoft Dynamics 365 Business Central app due to its potential positive impact on your bottom line, yet its design and deployment is simple and fast."
- Ken Sebahar, President, Solution Systems, Inc.
How does it work?
1. User selects which comments are notifications
2. Comments are displayed as Smart Notifications
3. Where the user can view the detailed comments