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A Shot of Business Central and A Beer - Episode 7

Updated: Aug 16, 2021

A Shot of Business Central and A Beer podcast episode 7


Hello everyone and welcome to A Shot of Business Central and A Beer - Episode 7!

We’re going to be reviewing some beer, sharing some new Business Central news, discussing Reminders, talking about a complaint tracker app, and we’ll have our Stump Michael question at the end.

Contents Section

  • Beer Review Segment: 0min 57sec

  • Shot of Business Central: 7min 00sec

  • Stump Mike Segment: 26min 00sec

  • Business Central Feature - Reminders and Finance Charge Memos: 30min 24sec

  • Business Central Apps Segment - Complaint Tracker: 42min 07sec

  • Happy Thanksgiving Segment: 57min 10sec

You can also listen to us at:

Two Guys, Coffee & Business Podcast - Workplace Culture

A Shot of Business Central and A Beer Show Notes

Segment 1 – Beer Review

Energy City Brewing’s Milkshake Nawi - Pineapple

  • India Pale Ale brewed with pineapple, lactose and vanilla.

  • Style: New England IPA

  • 7.2% alcohol

  • Score of 91 on

  • Ratings: Ken = 97, Michael = 90

Milkshake Nawi - Pineapple Beer Review.

Segment 2 – A Shot of Business Central Cloud

Not too much new news this month. Maybe because of the Conferences in October or Microsoft is still a bit busy with the October Release of Business Central. Speaking of Conferences, BCUG was held in October in Florida, and Ken and a couple others from Solution Systems were in attendance. But before we talk to Ken about his BCUG experience I compiled a quick Good, Bad, and Ugly list from reading what others thought of BCUG. So the…

BCUG User Group Summit

  • Good: Summit continues to grow every year with Business Central users.

  • Bad: Attendees want more diversity within the session offered

  • Ugly: Space was a challenge because the facilities are booked between two and three years in advance so it is logistically challenging to plan out some aspects of the conference.

Business Central Apps

  • Not an exact figure on how many apps were added during the month of October but if I had to guess I would imagine anywhere from 25-35 new apps.

Segment 3 - Stump Mike Question:

Question: When you open up a list page there is a default sort on them. You have the ability to save a Filtered List which limits the data you are looking at. If I then sort a column will saving the Filtered List also save the sorted column?

Answer: Yes, saving the filtered list after sorting columns will save the columns soft preference.

Segment 4 – Business Central Feature: Reminders and Finance Charge Memos

Let’s talk reminders and about the new Business Central feature that allows you to cancel these reminders.

An underused area of Business Central is the Reminders feature. Reminders are usually created in batches, for example, at the end of the month to remind customers about invoices that are due or overdue. An example of this would be to send the Customer Statement report as a reminder to customers regarding overdue amounts.

Issue Reminders

When a Reminder is Issued, Business Central then transfers the data to a separate window and the entries are posted. If interest or an additional fee has been calculated, entries are posted to the customer ledger and the general ledger. The entries are posted according to your specifications in the Reminder Terms window, which determines whether interest and/or additional fees are posted to the customer’s account and the general ledger.

Issue reminders can be used for such things as to remind customers about overdue amounts or to calculate finance charges, such as interest or fees and include them on the reminder.

Reminders can have different levels assigned to them.

The first time a reminder is created for a customer it’s assigned a level 1 setting. When the reminder is issued, the level number is registered on the reminder entries that are created and linked to the individual customer ledger entries. If it is necessary to remind the customer again, all reminder entries linked to open customer ledger entries are checked to locate the highest level number. The conditions from the next level number will then be used for the new reminder.

Finance Charge Memos

Finance charge memos, just like Reminders, are usually created in batches at the end of the month. For example, if you want to debit customers for interest or fees without reminding them of overdue amounts this is where you’d use finance charge memos.

When a customer does not pay by the due date, you can have finance charges calculated automatically and add them to the overdue amounts on the customer’s account.

You use finance charge memos to calculate interest and finance charges and to inform your customers about interest charges without reminding them of overdue payments. Alternatively, you can calculate interest on overdue payments when you create reminders.


How to cancel issued reminders and finance charge memos

What is it solving?

Quickly correct mistakes in close-of-period work by canceling issued reminders or finance charge memos.


Correct errors by canceling issued reminders or finance charge memos, directly from the Posted Payment Journals Page

How to cancel a Reminder of Finance Charge Memo in Business Central

If we spot a mistake we can quickly correct and cancel issued reminders and finance charge memos.

Here’s how to cancel a reminder in Business Central in 3 easy steps:

1. From the role center ribbon choose Sales and then Issued Reminders

Business Central Role Center Page

2. Choose a reminder in the list

Microsoft Dynamics 365 Business Central Issued Reminders Page

3. Now choose Actions, then cancel, and then O.K.

Microsoft Dynamics 365 Business Central Issued Reminders Page

Microsoft Dynamics 365 Business Central cancel issued reminders

And that’s all that there is to cancelling an issued reminder. The process is the same for issued finance charge memos.

Segment 5 – Featured Business Central Apps: Complaint Tracker

Complaint Tracker helps you completely track and Automate your Customer's Complaint Requests.

The free trial installed easily and the Complaint Management Action was added to my role center page automatically.

Microsoft Dynamics 365 Business Central Service Complaint Setup

Microsoft Dynamics 365 Business Central Role Center page

After setup to log a complaint you go to the Complaint Register List and fill in the needed information.

Microsoft Dynamics 365 Business Central Complaint Register List

After all the information is filled in you can process and/or print the complaint report. Once processed an email is auto generated to provide an update to the customer.

Business Central Complaint Register List

Microsoft Dynamics 365 Business Central Complain Register Report

Closing Statement

Thanks for listening everyone and just like last week let us know what you like, didn’t like or want to see going forward. Also, don’t forget to subscribe to the podcast.

Do you have some questions regarding Microsoft Dynamics 365 Business Central? Let us know below or click here to schedule a time for us to call you!


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