• Michael Intravartolo

Help Please! – Resources for Microsoft Dynamics NAV


When facing a question in Microsoft Dynamics NAV, you probably often feel like the only person in the world who has a question. In fact, however, there are users like you in more than 102,000 companies that use Microsoft Dynamics NAV worldwide. With that in mind, odds are that someone else has seen and solved the problems that you are experiencing.

Below are a few resources that are available to you to learn more about how Dynamics NAV works, or resources that you can use to help resolve any problems that arise.

Dynamics NAV Help Screens

In Dynamics NAV you have access to Help screens designed to assist with many questions that occur. You can access the Help Database by hitting F-1 key or the “Question Mark” in the upper right corner of your Dynamics NAV Client.

Figure 1 – Select the Help Databases by selecting “F-1” or “?”

These help screens are designed to give you information and allow you to search the Help documents for related topics. Aside from having multiple links to additional information, The Dynamics NAV Help screens allow users to search the contents of the Dynamics NAV Help documentation. You can hit the “Contents,” “Index,” and “Search” tabs for additional information. Below is an example of a NAV Help screen.

Figure 2 – A Microsoft Dynamics NAV Help Screen

Microsoft Resources

Microsoft’s CustomerSource is another great tool to research Dynamics NAV. This tool is included as a benefit of your organization's service plan with Microsoft Dynamics NAV. CustomerSource is a secure site that allows you to access job-tailored productivity tools including unlimited training courses and self-support resources like the knowledge base. Learn more about the many benefits of CustomerSource.

Figure 3 – Microsoft CustomerSource

Microsoft provides another great resource called the Microsoft Developer Network (MSDN), and provides users access to Microsoft learning resources.

I recommend checking out the “How Do I” video series, as this provides great information in short informational videos for versions NAV2009 and later.

Book Resources

For even more resources, I found that there are several books that provide training and reference. Amazon has over 40 books that cover a variety of topics in Microsoft Dynamics NAV. For a listing of Dynamics NAV books available from Amazon, click here.

Navision Depot is a great reference for book reviews and may assist in your book buying decisions.

Community Resources

There are several resources in the vast Microsoft Dynamics NAV User Community that provide guidance and assistance on how to get the most out of Dynamics NAV. These groups, including the NAV User Group (NAVUG), Microsoft Business Solutions (MiBuSo), and the Dynamics User Group, are designed to share knowledge of the application and can provide a great resource for networking and learning more about Dynamics NAV.

Experts in Microsoft Dynamics NAV

SSI, located in Rolling Meadows, IL is a Microsoft Gold Certified Dynamics NAV Partner and has become a leader in Dynamics NAV implementations in the Chicago Metropolitan Area. Our customer base encompasses small and medium size to enterprise level businesses across a variety of different verticals within the manufacturing, distribution and service sectors.

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