ChargeLogic Payments EMV FAQs



What is EMV?

EMV stands for Europay, MasterCard, and Visa and is a global standard for cards with computer chips and the technology to authenticate chip-card transactions. EMV cards are also known as chip-and-PIN cards, smart cards, or chip-and-signature cards. There is a push by the card associations, such as VISA and MasterCard, for the U.S. to migrate from traditional magnetic swipe credit cards to EMV chip cards by October 1, 2015.

What is the October 1, 2015, liability shift deadline mean for retailers?

The October liability shift puts the burden of liability for fraudulent transactions on the party least compliant with the latest technology. In other words, retailers that want to be EMV ready need to have EMV-certified PIN pads and EMV-certified software in order to avoid having to pay for certain fraudulent transactions as of October 1, 2015. Merchants that are not EMV-ready by the October 1, 2015, liability shift may be responsibile for fraudulent transactions processed on chip-and-PIN cards. If a card issuer provides cards that are not EMV-ready to customers and a fraudulent transaction occurs, then the card issuer may be responsible or share in the responsibility for the fraudulent charge.

What if I'm not EMV ready by October 1, 2015?

Retailers that aren't EMV ready by October 1st may be responsible for card-present fraudulent transactions that are swiped or keyed using chip and PIN cards. To be clear, fraudulent transactions and data breaches are different. A fraudulent transaction typically means that one person per fraudulent transaction used a stolen, compromised, or counterfeit credit card at an establishment. If a retailer processes this compromised chip card by swiping its mag stripe, the retailer will be liable for the fraudulent charges. However, not every retailer incurs the same level of fraud risk when they process credit cards. A small ice cream shop that knows its clientele and processes low value transactions may be at a lower risk for fraudulent transactions than a big box electronic retailer. The ice cream shop may be less concerned with the October liability shift and may put off purchasing new hardware for six months, a year, or until necessary, because the costs of upgrade are higher than the potential fraud charges. Most big box retailers have already made the hardware investment and are EMV ready. EMV credit cards help to fight data breaches because they encrypt transaction data differently, making the cardholder data impossible to counterfeit. Your business may be somewhere in between a small, commnity ice cream shop and a big box retailer, so you will need to assess your risk and decide if you want to meet the October deadline or if you want to make the inevitable rollout more gradual.



Do I need to purchase new PIN pads?

ChargeLogic is certifying for EMV on the VeriFone MX 915 and the VeriFone MX 925 PIN pads. You will have to use one of those PIN pad models in order to use ChargeLogic's EMV granule.

What kind of PIN pads work with ChargeLogic Payments for EMV?

ChargeLogic is certifying on the VeriFone MX 915 and the VeriFone MX 925 PIN pads. You will have to use one of those PIN pad models in order to use ChargeLogic's EMV granule.

Why must I use a PIN pad on which ChargeLogic is certified?

EMVCo is the organization that maintains the list of approved devices for EMV. ChargeLogic selected the VeriFone MX 900 series because it is well supported, reputable, and is already supported by the current ChargeLogic software. To be EMV ready, your credit card processing software must be certified with both the hardware and payment processing platform that you are using. At ths time, the only hardware on which ChargeLogic is certifying for EMV is the VeriFone MX 915 and MX 925.

Where can I obtain EMV-ready pin pads?

You should talk to your bank or payment processor about securing VeriFone MX 915 and MX 925 PIN pads.

How far in advance do I need to order EMV-ready PIN pads?

As soon as possible. There has been a shortage of PIN pad parts, so ordering early increases the probability of getting what you need in time for the October 1st deadline.



Will we need to upgrade the version of Microsoft Dynamics NAV that we are using?

Possibly. We know that customers on Dynamics NAV 2013 and up will not need to upgrade. Our goal is to be able to support NAV 3.6 and up, but we are still waiting on other variables to determine if that is possible. If you are not on NAV 2013 or a later version, please let your Dynamics NAV partner know so that we can notify you as soon as we know if you will need to upgrade.

Will we need to upgrade the version of ChargeLogic Payments that we are using?

Yes, you will need to upgrade to ChargeLogic 5.0, which will be available by October 2015.

Will we need to purchase additional ChargeLogic Payments granules?

Yes, you will need to purchase the EMV granule for ChargeLogic Payments. The EMV granule will be available with ChargeLogic 5.0.

Does ChargeLogic Payments EMV granule work for businesses using LS Retail?

Yes. ChargeLogic Payments integrates with LS Retail for Dynamics NAV.

Payment Processing Platforms


Can I remain with my current payment processor, gateway, or bank?

You should not change payment processing platforms without checking with us first to see which platforms we are certifying on. We conducted an audit of which payment processing platforms our customers are using and created our EMV certification schedule based on that data.

With which payment processors is ChargeLogic certifying for EMV?

We performed an audit to determine which processing platforms our retail customers were using to help us determine our EMV certification schedule. Currently, our plan is to certify with the following payment platforms:

  • FirstData BUYPASS/Nashville/North

  • Chase Paymentech

  • TSYS

  • Elavon

  • Vantiv

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