Pain Point: Standalone Databases
Is your organization experiencing setbacks and errors from using too many standalone databases? Well, it may be time for a #SoleSolution.
A good example of an organization that was using too many standalone databases along with their CRM was BioMedix:
BioMedix needed to revamp its business systems to handle increasing complex flows of information. “We had been using a customer relationship management system from ACT! Software along with several other custom systems we had developed in-house,” says Romans. “We needed a solution that could tie together different areas of our business and empower our people to accomplish more.” Employees spent too much time locating and reconciling data from different sources. Information related to billing, account activities, customer service, and sales activities was in separate systems and spreadsheets. Sales and service teams worked hard to retain customers with excellent service, but ascertaining such details as contract expirations, product use, or most recent contacts was cumbersome and often involved multiple phone calls.