Pain Point: Slow Response Time
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“We outgrew the capabilities of our old system,” explains O’Brien. “And, we relied on the vendor to make changes—sometimes they could make those changes, and sometimes they could not. What was worse was that sometimes the changes didn’t meet our expectations, causing further delays. Because of this, it was extremely difficult to do things like change the look and feel of our e-commerce component, integrate with a customer’s ERP system, or even compile data into a single report.”
James O’Brien, President of Print Management Partners