Pain Point:Reporting Frustration
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Gumdrop Books recognized their moment when both companies were using software from Epicor to manage accounting and operational processes, but they struggled to adapt those systems to changing business needs. “Our business was changing, but our systems were unable to,” recalls Bart Fitzgerald, CTO of Gumdrop Books and Mitinet. “We had made so many customizations to our implementations that we could not upgrade or add new functionality without breaking the solution.”