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What is CRM? Specifically, Microsoft Dynamics CRM?

Updated: Jul 16, 2021

CRM (often misspelled as CMR) stands for customer relationship management. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. Deliver amazing customer experiences every time. Microsoft Dynamics 365 Sales helps you turn every customer into a happy customer.

D365 Sales offers both on premise and cloud-based CRM solutions to meet your unique business needs. There's also mobile CRM apps and platforms that allow you to manage your customer relationships on your mobile devices, and tools that integrate data and reporting from social media directly into your CRM application.

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